Don, Lisa and the kids started out the business in 2010 on a shoestring budget. Gritty, raw, and unpolished are words that come to mind. All focus was on making sure customers were taken care of, satisfied, and that their hard-earned money was well spent. Lots of hard jobs, lots of rewarding jobs, and many scars and memories later, we still are focused on making sure our customers feel like they are valued above the almighty dollar.
The above picture is Don, Lisa, and three of their five boys.
Sure, fixing cars and trucks counts, but it's really about the relationship for us. Connecting with our customers on a much deeper level instead of just fixing an issue or changing the oil is so rewarding. From the recent Camp Fire tragedy to the Covid lockdown and many personal tragedies and triumphs in between, we have had many tears, hugs, and prayers inside the lobby of this humble mechanic shop. Above is a picture of just after the Camp Fire- customers comforting one another after huge losses and unsure futures unfolded...
At Spencer Automotive our goal is your satisfaction. We want you to walk away with full assurance that you had the best experience possible. Our reputation for transparency and thoroughness coupled with our technical expertise will give you what you need and then some. We specialize in mid-90's and newer Volkswagen & Audi vehicles. We also service most other foreign and domestic vehicles/light trucks as well. Pictured above is Mike, one of our four ASE-certified Master Technicians.
When we set out to open a shop in Chico our goal never was to make a bunch of money. The goal: Love the Customers. We felt that if we simply took good care of folks and treated them with respect then the money we needed would be a natural byproduct of that love. Since opening in 2010, we have grown exponentially. Our vision is to stay small and avoid the pitfalls that come with size and complication.
That is something we are well acquainted with. Audi owners may find that, with the nearest dealership almost 100 miles away, that our service actually meets or exceeds that of their dealership and all that without the drive! Want OEM parts every time? No problem- just ask and we can arrange it. If not then we will use what we feel is best and we can avoid some of the high-failure items that are inherent at the dealer (that they won't tell you about). Volkswagen owners do have a dealership in town but we are here for you if you are looking for an affordable alternative.
We specialize in mid 90's and newer VWs and Audis but work on most makes and models with specialists in almost all common manufacturers.